Account & Billing FAQ
Common questions about ScoutSocial accounts, subscription plans, billing, AI Credits, and team management.
Account & Billing
How do I create an account?
Sign up at scoutsocial.ai using your email address or Google account. You can also sign in with SSO if your organization has it configured.
What subscription plans are available?
ScoutSocial offers tiered plans with increasing features and limits. Open Plan & Usage (Settings > Workspace & Preferences) to review your current plan, usage and quotas, AI Credits, and a Manage subscription button. To see the available plans and upgrade, open the Upgrade Plan chooser. Each plan includes different limits for AI Credits, connected accounts, team members, and features.
How do I upgrade my plan?
Open the More menu (☰) at the bottom of the left sidebar and click Upgrade Plan (or click the upgrade prompt on any locked feature) to open the plan chooser and pick a tier. To review your usage first, open Plan & Usage (Settings > Workspace & Preferences), which shows current usage and a Manage subscription button to the billing portal. Plan changes take effect immediately, and billing is prorated when applicable.
Can I cancel my subscription?
Yes. On Plan & Usage, click Manage subscription to open the billing portal. You can downgrade or cancel at any time. Your access continues until the end of your current billing period.
What are AI Credits?
AI Credits meter interactive AI usage (generation, images, Scouty chat, Brainstorm helpers, and similar). Publishing, dashboard insights, and most background AI do not use credits. See AI Credits for the full breakdown.
How do I invite team members?
Go to Settings > Team & Approvals, enter their email address, and assign a role. They'll receive an invitation email. Team member limits depend on your subscription plan.
What roles are available for team members?
ScoutSocial supports role-based access control. Team roles determine what actions members can perform, from viewing content to publishing and managing settings. Check your Settings page for available roles.
How do I change my organization name or settings?
Use the workspace switcher in the sidebar to manage your organization's name and members. To shape how AI-generated content sounds for your brand, go to Settings > Brand > Brand Voice.