Contact Support

Getting help

Before contacting support

1. Check this help center - Most questions are answered in our documentation
2. Try Scouty - ScoutSocial's in-app AI assistant can summarize analytics and answer natural-language questions about your workspace (responses are AI-generated; verify important details)
3. Review Troubleshooting - Common issues and their solutions
4. Check your platform connections - Many issues are resolved by reconnecting accounts under Settings > Social Media Accounts

How to reach us

• Email: support@scoutsocial.ai
• In-app assistant: Open Scouty from the app chat entry point for AI help with your workspace; see Scouty - AI assistant. For account-specific issues, email is often best so we can follow up with full context.

What to include in your request

To help us resolve your issue quickly, please include:

1. Your organization name or the email associated with your account
2. A clear description of the issue - what happened, what you expected
3. Steps to reproduce - what were you doing when the issue occurred?
4. Screenshots - if relevant, include screenshots of error messages or unexpected behavior
5. Platform and browser - which browser and operating system you're using
6. Connected accounts - which social platform(s) are affected

Response times

We aim to respond to all support requests within 24 hours during business days. Critical issues (e.g., publishing outages) are prioritized.